Account FAQs

Who can shop tdsc.com? 
Access to tdsc.com is an exclusive benefit of membership in your state dental association. TDSC.com is currently available in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

How do I get or set up my login? 
Visit the account create page and follow the prompts to set up your account. You will need your license number, type and state to complete the process.

How do I change my password?   
If you know your login, you can change your password at any time by logging into your account and visiting the password page.

If you have forgotten your current password, visit the sign in page and select “Forgot password?” Enter the email address associated with your account and instructions on how to reset your password will be emailed to you.

How do I edit my dental license information?
If you need to make a change to your dental license information, contact TDSC customer support at (888) 253-1223.

How do I update my email address or add email addresses?
To change the email address you use to sign in to tdsc.com, contact TDSC customer support at (888) 253-1223. If you would like account and order notifications sent to additional email addresses, you can add additional emails in your account profile.

Product FAQs

TDSC works with both major distributors and direct manufacturers to negotiate on behalf of dental association members. One hundred percent of our products come straight from the quality manufacturers and suppliers with which TDSC has a direct relationship. The product details for each item contain the manufacturer and/or supplier source.

Can I request a product that is not currently offered on the site?
Yes, we will do our best to source the product.  Email support@tdsc.com with your request and include the following information: product description, manufacturer name, part number, current supplier and price.

 

Ordering FAQs

How do I get assistance with my order?
Contact the support team during normal business hours (Mon.–Fri.,8 a.m. to 5 p.m. PST) by calling (888) 253-1223 or emailing support@tdsc.com.

What if my item is backordered?
If an item is out of stock, TDSC will email you to notify you of the backorder and provide a new estimated delivery date.

How do I create a shopping list?
Create a shopping list in the Saved Lists section found in the My Account drop-down menu. Just select Create New List and follow the prompts. You may also create a shopping list during the checkout process.

How do I edit a shopping list?
To edit a shopping list, choose it from your Saved Lists and follow the prompts, or call (888) 253-1223 for assistance.

How do I schedule a subscription for recurring orders? 
Subscriptions deliver the dental supplies you choose automatically on the schedule you set. To set up a new subscription, add items to your cart, follow checkout prompts and select Schedule Subscription.  

What payment types are accepted?
Visa, MasterCard, Discover, American Express, PayPal and PayPal Credit.

 

Returns and Cancellations FAQs

How do I initiate a return?

To initiate a return:

1. Email support@tdsc.com or call (888) 253-1223.
2. TDSC will email you a return authorization, including an RMA number which is required to process your return.
3. Use the links in your RMA email to request a convenient pickup from FedEx or UPS.

What is your return policy?

Request for return authorization can be made within 30 days of the delivery date for a full credit or refund, providing the product meets the return criteria seen below. Returns must be in the original, unmarked, unopened/sealed package with a copy of the original invoice, for a full credit or refund. Any defective product can be returned for a full credit or refund. See TDSC’s terms and conditions for additional information and warranties.

I changed my mind about this product:

• Full credit or refund if product is original, unmarked, unopened/sealed and accompanied by a copy of the original invoice.
• The shopper is responsible for the return shipping cost.
• You will be refunded once the product has been returned and approved by the supplier.
• Some products cannot be returned such as special orders, drop-shipped items, devices, pharmaceutical, or clearance items. See product Delivery and Terms tab for return restrictions.

I received a defective or incorrect item:

• All mis-shipped or defective items are eligible for a full refund.
• TDSC will cover the return shipping cost.
• You will be refunded once the product has been returned and approved by the supplier.

Clearance product disclaimer:

All clearance items are sold as-is and may have shorter shelf lives. All clearance sales are final. Once purchased, no refunds, exchanges or credits are provided. Clearance items are available on a first-come, first-served basis; stock is not guaranteed. Items marked as clearance are not eligible for any additional discounts, coupons or offers.

Pharmaceutical product disclaimer:

Prescription drug sales are final, as regulations do not permit return of these products for reuse or resale.

How long does the return process take?
Items must be returned within 10 business days of receiving your return merchandise authorization (RMA). Once your return has arrived at the supplier, allow 3-5 business days for processing. You will receive email notification of return completion and refund confirmation.

How do I cancel my order?
Contact the support team directly at (888) 253-1223 for assistance with cancellation.

 

Shipping FAQs

How much does shipping cost?
All shipping is free.

Is there a minimum order size?
There is no minimum order size. All orders qualify for free shipping; however, we do recommend consolidating orders and scheduling subscriptions to make shopping more efficient.

What are my shipping options?
All orders for stocked items will be processed within one business day. Shipments are sent via UPS, FedEx, or USPS. Shipping time will be up to two (2) days for any Shopper in California; and up to three (3) days for any Shopper in the other contiguous United States. Orders for non-stocked items will be processed in one business day and will be delivered within three weeks.

Will all of my items arrive in one shipment?
As products are sourced from different suppliers, you may receive multiple shipments depending on the items you select. Your shipping confirmation email will indicate clearly which items will be delivered together.

How do I track a shipment?
Order updates are automatically sent to your email addresses on file, including order and shipping confirmations. You can also view your order history in the My Account section.