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Account FAQs

Who can shop the TDSC Marketplace? 
Marketplace shopping is exclusive to California Dental Association members who are actively licensed to practice in California and work or reside in California. Shoppers must also have an American Dental Association (ADA) number and use their email address on file with CDA to set up access the Marketplace. 

How do I get or set up my login? 
Visit the sign in page and follow the prompts to set up your account. Enter your ADA number and your email address on file with CDA; then, choose a password.

How do I change my password?   
Visit the sign in page and select “Forgot your password?” Enter your email address on file with CDA. Instructions on how to reset your Marketplace password will be emailed to you.

How do I edit my California dental license information?
The California Dental Association updates information regularly based on license updates from the California Dental Board. If you see an issue that needs correction, call 800.232.7645 or email contactcda@cda.org

How do I update my email address or add email addresses?
As your Marketplace access is linked to your CDA membership, you must contact CDA to change your email address on file. However, you can add additional emails to receive Marketplace notifications in your account profile.

 

Product FAQs

TDSC works with both major distributors and direct manufacturers to negotiate on behalf of dental association members. One hundred percent of our Marketplace products come straight from the quality manufacturers and suppliers with which TDSC has a direct relationship. The product details for each item contain the manufacturer and/or supplier source.

Can I request a product that is not currently offered on the site?
Yes, we will do our best to source the product.  Email marketplace@tdsc.com with your request and include the following information: product description, manufacturer name, part number, current supplier and price.

 

Ordering FAQs

How do I get assistance with my order?
Contact the Marketplace team during normal business hours (Mon.–Fri.,8 a.m. to 5 p.m. PST) by calling 888.253.1223 or emailing marketplace@tdsc.com.

How do I create a shopping list?
Create a shopping list in the Saved Lists section found in the My Account drop-down menu. Just select Create New List and follow the prompts. You may also create a shopping list during the checkout process.

How do I edit a shopping list?
To edit a shopping list, choose it from your Saved Lists and follow the prompts, or call 888.253.1223 for assistance.

How do I schedule a subscription for recurring orders? 
Marketplace subscriptions deliver the dental supplies you choose automatically on the schedule you set. To set up a new subscription, add items to your cart, follow checkout prompts and select Schedule Subscription. If you already know the SKU numbers for the items you want, use our Quick Order form to add items to your cart in just a few clicks. 

What payment types are accepted?
The Marketplace accepts Visa, MasterCard, Discover and American Express.

 

Returns and Cancellations FAQs

How do I initiate a return?

To initiate a return:

  1. Email marketplace@tdsc.com or call 888.253.1223.
  2. TDSC will email you a return authorization, including an RMA number which is required to process your return.
  3. Use the links in your RMA email to request a convenient pickup from FedEx or UPS.

What is your return policy?

Request for return authorization can be made within 30 days of the delivery date for a full credit or refund, providing the product meets the return criteria seen below. See TDSC’s terms and conditions for additional information and warranties.

I changed my mind about this product:

  • Full credit or refund if product is original, unmarked, unopened/sealed and accompanied by a copy of the original invoice.
  • The shopper is responsible for the return shipping cost.
  • You will be refunded once the product has been returned and approved by the supplier.
  • Some products cannot be returned such as special orders, drop-shipped items or clearance items. See product Delivery and Terms tab for return restrictions.

I received a defective or incorrect item:

  • All mis-shipped or defective items are eligible for a full refund.
  • TDSC will cover the return shipping cost.
  • You will be refunded once the product has been returned and approved by the supplier.

Clearance product disclaimer:
All clearance items are sold as-is and may have shorter shelf lives. All clearance sales are final. Once purchased, no refunds, exchanges or credits are provided. Clearance items are available on a first-come, first-served basis; stock is not guaranteed. Items marked as clearance are not eligible for any additional discounts, coupons or offers.

How long does the return process take?
Items must be returned within 5 business days of receiving your return merchandise authorization (RMA). Once your return has arrived at the supplier, allow 3-5 business days for processing. You will receive email notification of return completion and refund confirmation.

What if my item is backordered?
If an item is out of stock, TDSC will email you to notify you of the backorder and provide a new estimated delivery date.

How do I cancel my order?
As orders are processed very quickly, cancellations can only be made within one hour of placing your order. To cancel an order within an hour of placing it, visit your Order History, click on the order you wish to cancel and click on the Cancel button at the bottom of the order. If more than one hour has passed since you placed your order, contact the Marketplace team directly at 888.253.1223 for assistance with cancellation.

 

Shipping FAQs

How much does shipping cost?
All shipping is free.

Is there a minimum order size?
There is no minimum order size. All orders qualify for free shipping; however, we do recommend consolidating orders and scheduling subscriptions to make shopping more efficient.

What are my shipping options?
Orders are shipped via UPS, FedEx, or USPS at the discretion of each supplier. Products eligible for two-day ground shipping (denoted with the truck icon) will be processed within one business day.

Will all of my items arrive in one shipment?
As products are sourced from different suppliers, you may receive multiple shipments depending on the items you select. Your shipping confirmation email will indicate clearly which items will be delivered together.

How do I track a shipment?
Order updates are automatically sent to your email addresses on file, including order and shipping confirmations. You can also view your order history in the My Account section.