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Holiday shipping

Orders placed on the following observed holidays will be processed on the next business day.

  • November 23rd
  • November 24th
  • December 25th
  • January 1st

 

Account FAQs

Who can shop the TDSC Marketplace?
Marketplace shopping is exclusive to California Dental Association members who are actively licensed to practice in California and work or reside in California. Shoppers must also have a login for cda.org, as the same login is used to access the Marketplace.

How do I get or set up my login?
Your Marketplace user ID and password is the same as your cda.org username and password. If you are a CDA member and do not have a cda.org account, first set up your new account online. Then, return to tdsc.com to sign in to the Marketplace.

How do I change my password?  
Marketplace access is tied to your cda.org username and password. You can reset your password by following the instructional prompts at cda.org.

How do I edit my California dental license information?
CDA updates information regularly based on license updates from the California Dental Board. If you see an issue that needs correction, call 800.232.7645 or email contactcda@cda.org.

How do I update my email address or add email addresses?
Your primary email can only be changed by contacting CDA Member Services directly at 800.232.7645. You can add additional emails to receive Marketplace notifications in your account profile.

 

Product FAQs

How does TDSC source products?
TDSC works with both major distributors and direct manufacturers to negotiate on behalf of CDA members. One hundred percent of our Marketplace products come straight from the quality manufacturers and suppliers with which TDSC has a direct relationship. The product details for each item contain the manufacturer and/or supplier source.

What do the letters F, A, S and R mean?
Products include F, A, S and R designations to help you easily find what you need and the best value. F designates formulary, deep-discount brand name products. A, alternate products that are low-cost generic alternatives. S, specialty products that can be special-ordered and may require longer delivery times. And, R, rest of catalog, for all other products.

Can I request a product that is not currently offered on the site?
Yes, we will do our best to source the product.  Email marketplace@tdsc.com with your request and include the following information: product description, manufacturer name, part number, current supplier and price.

 

Ordering FAQs

How do I get assistance with my order?
Contact the Marketplace team during normal business hours (Mon.–Fri.,8 a.m. to 5 p.m. PST) by calling 888.253.1223 or emailing marketplace@tdsc.com.  

How do I create a shopping list?
Create a shopping list in the Saved Lists section found in the My Account drop-down menu. Just select Create New List and follow the prompts. You may also create a shopping list during the checkout process.

How do I edit a shopping list?
To edit a shopping list, choose it from your Saved Lists and follow the prompts, or call 888.253.1223 for assistance.

How do I schedule a subscription for recurring orders?
Marketplace subscriptions deliver the dental supplies you choose automatically on the schedule you set. To set up a new subscription, add items to your cart, follow checkout prompts and select Schedule Subscription. If you already know the SKU numbers for the items you want, use our Quick Order form to add items to your cart in just a few clicks.

What payment types are accepted?
The Marketplace accepts Visa, MasterCard, Discover and American Express.

What is your return policy?
Any defective product can be returned for a full credit or refund. See TDSC’s terms and conditions for additional information and warranties. Request for authorization can be made within 30 days of the delivery date for a full credit or refund, providing the product is original, unmarked, unopened/sealed and accompanied by a copy of the original invoice. You are responsible for the return shipping cost.

How do I request a return?
To initiate a return, email marketplace@tdsc.com or call 888.253.1223. Be sure to return items within five business days of receiving your return merchandise authorization (RMA), and ship them to the supplier in their original, unopened packaging. Once your return has arrived at the supplier, allow three to five business days for processing. You will receive email notification of return completion and refund confirmation.

What if my item is backordered?
If an item is out of stock, TDSC will email you to notify you of the backorder and provide a new estimated delivery date.

How do I cancel my order?
As orders are processed very quickly, cancellations can only be made by contacting the Marketplace team directly within one hour of order placing your order. Call 888.253.1223 for assistance during normal business hours.

 

Shipping FAQs

How much does shipping cost?
All shipping is free.

Is there a minimum order size?
There is no minimum order size. All orders qualify for free shipping; however, we do recommend consolidating orders and scheduling subscriptions to make shopping more efficient.

What are my shipping options?
Orders are shipped via UPS, FedEx, DHL or USPS. Orders for formulary and alternate products will be shipped the same day if placed by 12 p.m. PST (3 p.m. EST). Please note that delivery times vary due to proximity to your shipping address, but formulary and alternate products generally arrive within two (2) business days.

Will all of my items arrive in one shipment?
As products are sourced from different suppliers, you may receive multiple shipments depending on the items you select. Your shipping confirmation email will indicate clearly which items will be delivered together.

How do I track a shipment?
Order updates are automatically sent to your email addresses on file, including order and shipping confirmations. You can also view your order history in the My Account section.