Account FAQs

Who can shop tdsc.com? 
Access to tdsc.com is an exclusive benefit of membership in your state dental association. TDSC.com is currently available in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

How do I get or set up my login? 
Visit the account create page and follow the prompts to set up your account. You will need your license number, type and state to complete the process.

How do I change my password?   
If you know your login, you can change your password at any time by logging into your account and visiting the password page.

If you have forgotten your current password, visit the sign in page and select “Forgot password?” Enter the email address associated with your account and instructions on how to reset your password will be emailed to you.

How do I edit my dental license information?
If you need to make a change to your dental license information, contact TDSC customer support at (888) 253-1223.

How do I update my email address or add email addresses?
To change the email address you use to sign in to tdsc.com, contact TDSC customer support at (888) 253-1223. If you would like account and order notifications sent to additional email addresses, you can add additional emails in your account profile.

 

Product FAQs

TDSC.com, Powered by Henry Schein orders will be fulfilled by Henry Schein’s vast distribution network. One hundred percent of our products come straight from the quality supplier partners with which TDSC.com, Powered by Henry Schein has a direct relationship.

How do I search for products?
There are four convenient ways to search for products: product number, keyword, category or manufacturer. Learn how to streamline your search for dental supplies in this short video.

 

Ordering FAQs

How do I get assistance with my order?
Contact the support team during normal business hours (Mon.–Fri., 5:30 a.m. to  5:30 p.m. PT) by calling (888) 253-1223 or emailing support@tdsc.com.

What if my item is backordered?
If an item is out of stock, TDSC will email you to notify you of the backorder and provide a new estimated delivery date.

How do I create a shopping list?
Create a shopping list in the Saved Lists section found in the My Account drop-down menu. Just select Create New List and follow the prompts. You may also create a shopping list during the checkout process. For step-by-step instructions watch this quick video.

How do I edit a shopping list?
To edit a shopping list, choose it from your Saved Lists and follow the prompts, or call (888) 253-1223 for assistance. For step-by-step instructions watch this quick video.

What payment types are accepted?
Visa, MasterCard, Discover, American Express, PayPal and PayPal Credit.

 

Returns and Cancellations FAQs

How do I initiate a return?

To initiate a return:

1. Email support@tdsc.com or call (888) 253-1223.
2. TDSC will email you a return authorization, including an RMA number which is required to process your return.
3. Use the links in your RMA email to request a convenient pickup from FedEx or UPS.

What is your return policy?

Request for return authorization can be made within 30 days from day of purchase for a full credit or refund, providing the product meets the return criteria seen below. Returns must be in the original, unmarked, unopened/sealed package with a copy of the original invoice, for a full credit or refund. Any defective product can be returned for a full credit or refund. See TDSC’s terms and conditions for additional information and warranties.

I changed my mind about this product:

• Full credit or refund if product is original, unmarked, unopened/sealed and accompanied by a copy of the original invoice.
• The shopper is responsible for the return shipping cost.
• Some special or government-regulated items are not returnable such as opened handpieces, expired products, any drop-shipped products.

I received a defective or incorrect item:

• All mis-shipped or defective items are eligible for a full refund.
• TDSC will cover the return shipping cost.
• You will be refunded once the product has been returned and approved by the supplier.

Pharmaceutical product disclaimer:

Please note that, in order to comply with Federal and State traceability requirements, prescription drugs may be returned providing that the following key elements are met:

1. Returns of prescription drugs will only be accepted if Henry Schein is notified within 30 calendar days of shipment date and valid return authorization is issued by TDSC.com.
2. Customer returning prescription drugs to complete and return a Prescription Drug Return Authorization form that will be provided by TDSC customer care representative.
3. No credit will be issued for any returned prescription drug that was not authorized as explained here, have been tampered with, are expired or where the labeling has been tampered in any way.

How long does the return process take?
Items must be returned within 10 business days of receiving your return merchandise authorization (RMA). Once your return has arrived, allow 3-5 business days for processing. You will receive email notification of return completion and refund confirmation.

How do I cancel my order?
Orders are processed quickly with a very short window for changes or cancellations. If you need to cancel your order, call us immediately after placing your order at (888) 253-1223 and we will do everything we can to accommodate your request. 

If we are unable to cancel your order, you can refuse the order upon delivery or return any unwanted items.

 

Shipping and Handling FAQs

How much does shipping and handling cost?
As of December 8, 2020, there will be a $9 shipping fee on all orders under $99. Orders over $99 will ship for free.

Is there a minimum order size?
There is no minimum order size. However, we do recommend consolidating orders to make shopping more efficient.

What are my shipping options?
All orders for stocked items will be processed within one business day. Shipping time will be up to 2 – 3 days for customers in the contiguous United States. Orders for non-stocked items will be processed in one business day and will be delivered within 2 - 4 weeks.

Why is my order arriving in multiple shipments?
We make every effort to ship items together; however, we may need to split your order into multiple shipments depending upon product availability. If your order contains multiple items, they may be shipped from different fulfillment centers and arrive separately.

You will receive one Box Content List with all the items that will be shipped to you, please allow for additional days if your content list includes items that have not yet arrived.

How do I track a shipment?
Order updates are automatically sent to your email addresses on file, including order and shipping confirmations. You can also view your order history in the My Account section.