Please review the following guidelines to confirm your return is eligible.

To initiate a return, navigate to your Order History, and select "Start a Return" at the top of the order details. Select the items you would like to return and enter required information including the reason for the return and any additional comments you would like to provide and click continue. Complete the acknowledgement on the next screen and click confirm. This will notify the Expanded Selection Partner of your pending return request. A response should be sent within 24 hours of receipt, excluding national holidays.

Most items sold & shipped by TDSC Expanded Selection Partners can be requested for return within 30 days from the date of item delivery. See our full return policy here.

Although the return policies for items sold and shipped by an Expanded Selection Partner may be different from TDSC's return policies, we’ve set up certain minimum return standards to ensure a consistent customer experience. If you have a question about a return, please contact the Expanded Selection Partner through the order messaging feature.

Some product categories including Furniture, Small Appliances, Technology, and Business Machines may have a shortened return window of 14 days from the date of purchase.

Additional charges may apply for freight, taxes, storage, or insurance of larger items.

Exclusions and specific partner details:

Request for return authorization (RMA) can be made within 30 days from the day of your purchase. You can get a full credit or refund, provided the product meets the return criteria seen below. Shipping charges will apply on all returns, except for defective or mis-shipped items. All returns must be accompanied by a copy of the RMA document and reason for return. Merchandise must be returned in its original container, unmarked, and properly packaged. Shortages or errors in shipments must be reported within 7 days of invoice date to issue credit. Exceptions – the following special, customized, or government-regulated items are not returnable: Opened handpieces, small equipment, and custom-ordered equipment Special order items (products that we do not ordinarily stock) Hazardous/flammable materials Expired products Items that cannot be returned to the manufacturer Any item marked non-returnable Items to be shipped and stored frozen Any drop-shipped products Defective or mis-shipped items: All mis-shipped or defective items are eligible for a full refund TDSC will cover the return shipping cost You will be refunded once the product has been returned and approved Returns must be in the original, unmarked, unopened/sealed package with a copy of the original invoice for a full credit or refund. Any defective product can be returned for a full credit or refund.